Understanding The Adoption Of BPM Governance In Brazilian Public Sector

BPM governance is a key factor to ensure the successful deployment of BPM across an organization. BPM governance emphasizes not only the accountability and control of BPM initiatives, but also provides the mechanisms to ensure that BPM delivers desirable results. Despite growing research identifying the importance of BPM governance, there has been limited number of empirical studies investigating this issue. In this paper, we adopt existing BPM governance elements presented in the literature to investigate how these elements are embraced by public organizations. We conducted case studies with four public organizations in Brazil. All organizations are involved in BPM initiatives with varying levels of maturity. The results suggest that strong sponsorship, suitable BPM training and availability of internal staff with BPM expertise are key success factors for these initiatives. To provide a richer understanding on the factors that affect the performance of BPM initiatives, we conducted a system dynamic analysis of how barriers and facilitators interact with each other and create patterns of dysfunctional systemic behaviors, which may slowdown the success of the BPM initiative. The generated system archetypes can enhance the understanding of current situation and direct future actions.